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Accessibility statement for 'Apply for a Blue Badge'

This website is run by Department for Transport. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen.
  • navigate most of the website using just a keyboard.
  • navigate most of the website using speech recognition software.
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, let us know using our feedback form (opens in a new tab).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Local authorities that administer the Blue Badge scheme provide an assisted digital application process. Find out how to contact your local authority.

Technical information about this website's accessibility

Department for Transport is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Known issues

We know users might struggle with some parts of this service:

  • Service timeout: sessions automatically end if the service has not been used for 2 hours. We do this to protect our user's data. We do not currently allow the timeout to be turned off, adjusted or extended.
  • Error messages for dates: as users answer questions they are told about errors where the answer is missing or invalid. On questions where dates are expected, we currently don't give enough detail about the error.

We are currently working on these issues and aiming to release an update to fix them by the end of 2024.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

This website is tested as it is developed by the team that maintains it, and periodically by external bodies. At time of publish, it was last tested internally in August 2023 and externally on 25 September 2023 by Digital Accessibility Centre Limited.

The service was tested based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.

This statement was prepared on 1 August 2019. It was last updated on 20 June 2024.